Return & Exchange Policy

At Jyot Creation, we are dedicated to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Exchange and Return Policy below for a smooth and hassle-free experience.

1. Eligibility for Exchange and Return

·         Timeframe: Requests for exchange or return must be initiated within 7 days of receiving your order.

·         Condition: Items must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.

·         Non-Returnable Items: The following items are not eligible for return or exchange:

o    Customized or personalized jewelry.

o    Jewelry raw materials and supplies.

o    Items purchased on clearance or during a sale.

2. Exchange Policy

·         If you wish to exchange an item for a different size, design, or product, please contact us at [jyotcreation8@gmail.com] or call us at [7087087026].

·         Exchanges are subject to product availability. If the requested item is unavailable, you can choose an alternative product or request a refund.

·         Customers are responsible for shipping charges associated with sending the item back to us.

3. Return Policy

·         To initiate a return, email us at [jyotcreation8@gmail.com] with your order number, reason for return, and pictures of the product (if applicable).

·         Upon approval, you will receive instructions on how to send the item back to us.

·         Returns are processed within 5-7 business days after we receive the item and verify its condition.

·         Refunds will be issued in the original payment method or as store credit, depending on your preference.

4. Shipping Costs for Returns and Exchanges

·         Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

·         In the case of defective, damaged, or incorrect items, we will cover the return shipping charges.

5. Damaged or Defective Items

·         If you receive a damaged or defective item, please notify us within 48 hours of delivery.

·         Provide detailed information and pictures of the damage or defect.

·         We will arrange for a replacement or refund, including return shipping costs.

6. Cancellation Policy

·         Orders can be canceled within 24 hours of placement. After this timeframe, cancellations may not be possible as the order could already be in processing or shipped.

·         Refunds for canceled orders will be processed within 5-7 business days to the original payment method.

7. How to Initiate a Return or Exchange

1.      Contact our support team at [jyotcreation8@gmail.com] or call [7087087026].

2.      Provide your order details, reason for return or exchange, and any supporting photos if applicable.

3.      Follow the instructions provided by our team for shipping the item back to us.

8. Important Notes

·         We recommend using a reliable courier service with tracking to return items. Jyot Creation is not responsible for lost or undelivered packages.

·         Returns or exchanges that do not meet the eligibility criteria may be refused.

9. Contact Us

For any questions or assistance regarding exchanges, returns, or cancellations, please get in touch with us:

·         Email: [jyotcreation8@gmail.com]

·         Phone: [7087087026]

·         Address: [Kharar, Chandigarh, Punjab]

Thank you for choosing Jyot Creation. We value your trust and strive to provide the best shopping experience possible.