FAQ

Welcome to Jyot Creation’s FAQ section! Here, we address some common questions to help you with your shopping experience. If you don’t find the answer you’re looking for, feel free to contact us.

1. What type of products do you offer?

At Jyot Creation, we specialize in:

• Handcrafted Kundan Jewelry: Perfect for weddings, festive occasions, or daily elegance.
• Jewelry Raw Materials: High-quality beads, gemstones, wires, and more for artisans and hobbyists.

2. Do you offer customized jewelry?

Yes, we offer customization options for select jewelry pieces. Please contact us with your requirements, and we’ll be happy to create something unique for you.

3. How can I place an order?

You can place an order directly on our website, Jyotcreation.in. Simply browse our collection, add items to your cart, and follow the checkout process.

4. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards
• UPI Payments
• Net Banking
• Wallet Payments (Paytm, PhonePe, etc.)

5. Do you ship internationally?

Yes, we ship to select international destinations. Shipping charges and delivery times for international orders vary based on the destination. The applicable charges will be displayed during checkout.

6. How long does shipping take?

• Domestic Shipping (India): 5-7 business days.
• International Shipping: 7-15 business days, depending on the destination.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on the courier’s website.

8. What is your exchange and return policy?

• You can request an exchange or return within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original condition.
• Certain items, such as customized jewelry or raw materials, are non-returnable. Please refer to our detailed Exchange and Return Policy for more information.

9. How do I initiate a return or exchange?

Contact us at [jyotcreation8@gmail.com] or call [7087087026] with your order details and reason for return/exchange. We’ll guide you through the process.

10. What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, notify us within 48 hours of delivery. Send us detailed photos of the item, and we will arrange for a replacement or refund.

11. Can I cancel my order?

Orders can be canceled within 24 hours of placement. After this timeframe, cancellations may not be possible as the order could already be processed or shipped.

12. How do I contact your customer support?

You can reach us through the following channels:

• Email: [jyotcreation8@gmail.com]
• Phone: [7087087026]
• Address: [Kharar, Chandigarh, Punjab]

13. Do you offer discounts or promotions?

Yes, we frequently run discounts and promotional offers. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.

14. Are your products authentic?

Absolutely! All our Kundan jewelry is handcrafted with precision and care, and our raw materials are sourced to ensure the highest quality standards.

15. How do I care for my Kundan jewelry?

• Store your jewelry in a dry place, preferably in the original packaging.
• Avoid direct contact with water, perfumes, and harsh chemicals.
• Clean gently with a soft, dry cloth to maintain its shine.

For any additional questions, feel free to reach out. Thank you for choosing Jyot Creation!